Contact Us
Do you have any question?
Contact Us
Contact Derinwear
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Phone: +44 7537158868
Email: support@derinwear.com
Email: support@derinwear.com
Customer Support Hours
Monday – Saturday: 9:00AM - 6:00PM
Sunday: Closed
Time Zone: (GMT-07:00) Mountain Standard Time (Denver)
Response Time: We respond within one business day
Do you have a question, comment or just want to share something fun?
We’re here for you! Whether you need help finding the right product or want to know more about your order—we’d love to hear from you.
At Derinwear, it's all about you. That's why we respond with attention, love and as quickly as possible.
Feel free to fill out the contact form or send us an email. We'll be happy to help you!
FAQ
Shipment tracking
Tracking number are assigned to the packages when they shiped. You will receive an email with your tracking number and a link to check the status.
Please check your email inbox and spam folder.
How do I apply my Discount Coupon Code?
If you have a discount code, you can enter these discount codes on your payment page and click the "Apply" button. Your total will be updated to reflect the discount.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Shipping & Delivery
We offer free express shipping on all orders within the United States.
Most orders placed on business days are processed and shipped within 1-2 days.
We cannot deliver on weekends or public holidays, orders placed during this period will be dispatched on the next business day.
SHIPPING TIMES
· Express Delivery: 3-7 business days
Please note that we do not deliver to PO Boxes or APO addresses.
How do I wash my shapewear?
Refer to each product’s interior care instructions label for specific information. To keep your shapewear in "shape" and increase longevity, hand wash each piece in cold water and lay flat to dry.
Exchanges & Return Policy
30 days return guarantee.
· Products must be returned unworn, unwashed, in their original condition and with all tags attached.
· Please include the original order packing slip in your return package. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer's responsibility unless the return is caused by quality problems.
· For instructions on how to ship the returned products, refer to the email received after placing the return request.
How to request a return?
1. When returning any part of your order, please make sure there is no artificial damage to the products. And the tags and packages are in good condition.
2. Email to support@derinwear.com with your Order ID (e.g. #1234 ), items’ photos (with tag and package bag) and the detailed return reason.
3. Our customer service team will reply with solutions and return instructions in 1-2 business days.
How to get refund?
· If the product is not a quality problem, only because of personal dislike the size/color/other issues, you will be request to return the package first. And shipping fees from the order is NOT refundable.
· If your request of return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via email.
· Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.
· You can always contact us for any refund questions at support@derinwear.com